We are looking for a caring, focused, and passionate person with sharp technical troubleshooting skills who is ready to join a support team built to provide our members and customers with a world-class support experience. The Client Support Specialist will be responsible for fielding inquiries and feedback by phone, email, and in-app messaging as well as teaming with Operations, Client Success and other functional areas to document and resolve reported problems.

About the Position:

• Ability to work first shift (8:00am-5:00pm)
• Able to work a hybrid work model, with certain days in the office along with select days working remote
• Flexible work responsibilities as the team scales with business growth
• Work with Client Support Management to continue to build processes and best practices to allow for team expansion over time 
• Heavily focused on technical troubleshooting and problem solving through an understanding of complex systems
• Communicate product improvements and enhancements to other functional areas based on feedback and reported issues from our customers
• Proactively solve problems before they are identified by the customer
• Interact compassionately and patiently with a clientele who needs extra attention as they learn to benefit from unfamiliar and intimidating technology

Position Requirements:

• High school diploma or GED
• 2+ years of call center operations or other customer-facing service experience
• A people person who is well-spoken but also a great listener and problem solver
• An excellent written communicator - brief, clear, positive, and grammatically correct
• A believer that great customer support can turn a bad experience into a positive one
• Willingness to give individual clients the time and attention they need and to go above and beyond when necessary
• Familiarity with a customer support ticketing system

Other Qualifications:

• Comfortable with working in a startup environment, with a willingness to participate beyond their core job responsibilities
• Creative and innovative
• Risk tolerant, willing to give ideas a try (then try again)
• Strong personality, willing to push forward ideas, yet a team player

About Us:

K4Connect is a high impact, high growth, venture backed startup on a mission to leverage technology to empower the 1.5B older adults and individuals living with disabilities to live simpler, healthier and happier lives.  It all starts with our patented technology management and delivery platform, one of the most advanced in the burgeoning IoT market which delivers the latest in-home automation, connected wellness, social, services and content management to those who value it the most. Our products enable smarter living environments and healthier lives, while fostering family and community engagement.  Learn more at www.k4connect.com

What We Offer:

• Health Care Options (Medical, Dental, Vision)
• Retirement Saving Option
• Employee Assistance Program
• Disability Benefits
• Employer Paid Life Insurance
• Paid Holiday & K4Days
• Unlimited Vacation Plan
• Employee Lounge
• Steady supply of snacks, coffee, and drinks

You’ll be part of a highly creative, open and fun team all passionate about making a real difference in people’s lives!

K4Connect is an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.